Ellen Hutson FAQ OLD

Q: Do you offer a frequent shopper discount?

A: To thank our customers for ordering, Ellen Hutson, LLC offers a Frequent Shopper Discount program each month. Those customers who have placed orders in the past two months will receive a promo code for 10% off their purchase total before shipping. You can use your code again and again, and using it even qualifies you to receive another the very next month!

Frequent Shopper emails are sent out the beginning of each month and are valid for the entire month. The discount cannot be combined with other promo codes, but will combine with sales and discounts that do not require a code. We appreciate that you do not distribute this discount code and we reserve the right to verify the order history of shoppers using the Frequent Shopper Discount.

Q: How can I view the status of my order?

A: Log in to your account and select "My Account" in the top right-hand corner. Select "View Order Status" from My Account listing on the left. 

Q: What are your shipping costs?

A: Please go to our Shipping and Returns page for more information.

Q: What if my order is "backordered"?

A: We pride ourselves on maintaining correct information regarding inventory on our website. If an item is no longer in stock it will not be visible on our site. Please view the item you are ordering before placing it in your cart. This allows you to see any special notes that may apply to that item. However, in the event that an item ordered is not in stock and we have missed updating that particular item, we will contact you by email to let you know the estimated ship date as quickly as possible.

Q: What forms of payment do you accept?

A: We accept payment via PayPal, as well as Visa, MasterCard, Discover and American Express. PayPal lets you instantly send payments online using your bank account, most credit cards, and other sources.

Q: Where do you ship to?

A: Currently you can place and complete your orders online if you live in the United States. However, if you live outside of the United States you can place your order and complete payment using PayPal. The United States Postal Service does not ship to all countries. If we discover that you have ordered from one of these countries we will notify you immediately and refund your order.

Q: Can I email an order to you?

A: Most certainly. Just email us at customerservice@ellenhutson.com. Include your name, address, phone number and the items you wish to order (please include SKU if possible.) We will then create an invoice and contact you for payment information.

Q: What if I don't see what I am looking for on your website?

A: If you are looking for something that you do not see listed on our website simply email us and we will check our inventory to see if we have it on hand or are able to get it for you.

Q: Can we shop in the warehouse?

A: We are not set up for shopping in our warehouse. Due to being an on-line store, items on the shelf may have already been purchased.

Q: Where are you located?

A: We are just outside Seattle, Washington at 1145-12th Ave NW, Suite C5, Issaquah, WA 98027. Send us an email and come and meet us at our office and warehouse.

Q: What does Vendor New Restrictions mean:

 A: Each of the manufacturers we carry have their own terms limiting the sale of newly released products. Following are the manufacturer terms we abide by:

  • Altenew - 30 days
  • Avery Elle - 14 days
  • Catherine Pooler - 5 days
  • Colorado Craft Company - 14 days
  • Honey Bee Stamps - 30 days
  • Lawn Fawn - 30 days
  • Mama Elephant - 90 days
  • My Favorite Things - 30 days
  • Pinkfresh Studio - 30 days
  • Pretty Pink Posh - 30 days
  • Reverse Confetti - 30 days
  • Sunny Studio Stamps - 42 days
  • Trinity Stamps - 60 days
  • Waffle Flower Crafts - 90 days